OUR CUSTOMER SATISFACTION GUARANTEED
You can return your Scarzza shoes within 365 days of receipt if they have any manufacturing defects. If for any reason your shoes need to be returned, you’re welcome to return them in an unworn condition within 365 days of receiving them.
A manufacturing defect would apply if they are different from the design you initially ordered. This does not apply to wear and tear. It does not apply to colours and leather texture since your actual pair of shoes may look slightly different from the colours you see on the screen.
Items must be in same condition as they were received, including original packaging. Please use a soft surface (i.e., carpet) to try on your shoes in order to prevent scratches. The soles are hand painted and will scuff as soon as they hit hard surface, including hardwood floors or concrete.
We will not accept damaged product. If you send back shoes with excessive creases or scuffed soles (even if you only wore them inside your house) we will not accept the return. We cannot resell merchandise that is not in like-new condition.
- We'll refund you 100 percent of the price you paid
- You are only responsible for the one-way return postage to our office in Montreal
- The cost for return postage will be discounted from your next order!
SHOES THAT DON'T FIT
If you receive your shoes and they don't fit right, please contact us as soon as you can within 30 days of receiving your order. As long as they’re in an unworn condition, we’ll happily remake them free of charge in a different size.
If you are return-shipping an item, you should be using a trackable shipping service or purchasing shipping insurance.
Please email firstname.lastname@example.org to return your shoe.