Product

How are the shoes made?
All Scarzza footwear is handcrafted by only the most experienced artisans. Each pair undergoes more than 200 different steps in order to provide you with the highest quality footwear. Quality, comfort, and style are our top priorities.
Where are the shoes made?
Every Scarzza collection is expertly handcrafted in the heart of Montegranaro, Italy: the shoe manufacturing capital of the world—where the art of shoemaking has been passed down from generation to generation. This allows Scarzza to masterfully produce shoes using only prime materials while accessing the most brilliant craftsmanship.
Can we customize shoes?
Of course! We know that footwear can completely change your outfit; the perfect pair of shoes can work wonders for your style. You can customize your shoes to your personal liking by using our customization configurator. You can also contact us for more: we can also add embroidered initials, crests, numbering, and even company logos. We want your Scarzza shoes to be unique to you.
What kind of leather do you use?
We use calfskin and suede from tanneries in Italy and France.

Sizing

How do I know my size?
We know that finding the best fit is a little tricky when shopping online. This is why we have ensured that our sizing meets the standard North American sizing system. We offer sizes US 6-15, including half sizes. To ensure the right fit, please order your most frequently worn size. You may refer to the chart below for further reference:
US SIZE EURO SIZE SCARZZA SIZE UK SIZE
6 39 38 5.5
6.5 39.5 38.5 6
7 40 39 6.5
7.5 40.5 39.5 7
8 41 40 7.5
8.5 41.5 40.5 8
9 42 41 8.5
9.5 42.5 41.5 9
10 43 42 9.5
10.5 43.5 42.5 10
11 44 43 10.5
11.5 44.5 43.5 11
12 45 44 11.5
12.5 45.5 44.5 12
13 46 45 12.5
13.5 46.5 45.5 13
14 47 46 13.5
14.5 47.5 46.5 14
15 48 47 14.5

Orders

Which payment methods do you accept?
We currently accept Visa, Mastercard, American Express, and Paypal.
Can I use multiple methods of payment?
Only one (1) method of payment is accepted per order.
Can I cancel or modify my order?
You have 48 hours to cancel or modify your order. If you wish to do so, please contact us.
How can I track my order?
Once your order has been shipped, you will receive an email that provides you with a tracking number.
Will I be charged sales tax and/or duties?
Scarzza applies any applicable sales taxes to each order. That being said, duties are covered for international orders.

Shipping & Handling

Where do you ship to?
We currently ship to North America and Europe. Please contact us if you are interested in having items shipped to other locations. We will see what we can do for you.
Which carriers do you use?
We currently ship with DHL and FedEx.
How long will it take for my shoes to arrive?
Your shoes should arrive at your doorstep in approximately 4-6 weeks from your purchase date. All of our shoes are handmade in Montegranaro, Italy. Please bare in mind that each pair is uniquely handcrafted with a high quality standard maintained through every step of the process.
Do you provide expedited shipping?
We currently do not offer expedited shipping. However, we recommend that you sign up to our mailing list to stay up to date of changes in the near future.
Is a signature required upon the delivery of my order?
Yes. If ever you are not present during the first delivery attempt, you may simply contact the carrier to reschedule the delivery in accordance to your availabilities.

Returns & Exchanges

What is your return policy?
If for any reason your shoes need to be returned, you’re welcome to return them in an unworn condition within 365 days of receiving them.
You may review our entire return policy here: https://www.scarzza.com/pages/return-policy
How do I return an item?
If you wish to return an item, please contact us. Please note that you will be responsible for the one-way return postage to our office in Montreal. However, the cost for return postage will be discounted on your next order.
Please contact us at info@scarzza.com to return your shoes.
What can I do if my shoes don’t fit?
If your shoes do not fit , please contact us within 30 days upon receiving your order. We will happily remake them free of charge in a different size, as long as they are in the same condition upon receipt.
Please contact us at info@scarzza.com to return your shoes.

How do I keep my shoes looking fresh?

Keeping your shoes looking clean and polished does not always have to be so daunting. There are several steps in order to maintain crisp looking footwear for life:

Shoe Horn

An easy way to keep your footwear in good condition, a sturdy shoe horn can keep the backs of your shoes from getting scrunched while you put them on. This is especially helpful with stiff-backed shoes like our dress shoes.

Shoe Trees

Shoe trees should be inserted in SCARZZA shoes whenever it is not being used. A good quality wooden shoe tree will reduce moisture and maintain the condition and shape of your shoe for years.

Polishing

Aim to polish your pair of Scarzza shoes regularly, everyone one to two days, in order to keep the leather supple and well moisturized.

Resoling

All Scarzza shoes can be resoled by an experienced cobbler.